Shipping policy

Shipping rates

Subscription orders ship free regardless of order value, for as long as the subscription stays active.

Processing and delivery

Processing: 1 business day. Orders placed after 4pm, or at a weekend or on a bank holiday, are processed the next business day.

Delivery: 1 to 3 business days from dispatch.

So most orders arrive within 2 to 4 business days of you placing them.

You will get an email with tracking as soon as your order leaves us.

Delivery times are estimates. Weather, courier delays and the occasional lost parcel are outside our control, and we will not be liable for delays caused by them. If something has clearly gone wrong, email us and we will sort it.

Where we ship

We currently ship to the United Kingdom. Availability is confirmed at checkout.

Delivery attempts

Our carriers will attempt delivery twice. If both attempts fail and the parcel is not collected in time, it is returned to us. Where that happens, we can either redeliver it at your cost or refund the order less shipping and a handling fee.

Wrong address

Please check your delivery address before you complete checkout. We cannot reroute a parcel once it has been dispatched. If an order is returned to us because the address was wrong or incomplete, we will refund the product cost less shipping, or resend at your cost.

Late orders

If your order has not arrived within 15 business days of the estimated delivery date, email hello@switchoffline.co and we will refund you in full. If the parcel turns up after we have refunded you, we will ask you to either return it unopened or pay for it.

Damaged or missing items

Check your order when it arrives. If anything is damaged, missing or wrong, email hello@switchoffline.co with photos within 48 hours of delivery. See our Refund and Returns Policy for what happens next.

Contact

Offline Labs Ltd 124-128 City Road London England EC1V 2NX United Kingdom

Email: hello@switchoffline.co