Cancellation policy
This page explains how Offline subscriptions work, what you are charged, and how to cancel. It applies whenever you choose a subscription option at checkout instead of a one-time purchase.
The plans
| Plan | You pay | Renews | Works out at |
|---|---|---|---|
| 1 pouch per month | £40.50 | Every month | £1.35 a day |
| 3 pouches every 3 months | £108.00 | Every 3 months | £1.20 a day |
| 6 pouches every 6 months | £189.00 | Every 6 months | £1.05 a day |
Every subscription order ships free. A one-time purchase is £45.00 per pouch.
Prices are shown at checkout before you commit, and the plan you choose is confirmed in your order confirmation email.
How billing works
- You are charged today for your first order.
- After that you are charged automatically on the same date each billing cycle, at the price shown above, using the payment method you saved at checkout.
- By subscribing you authorise us to take those payments until you cancel.
- We email you before each renewal so you know a payment is coming and have time to skip, change or cancel.
No minimum term
There is no lock-in, no minimum number of orders and no cancellation fee. You can cancel at any time.
How to cancel
Two ways:
- In your account. Log in, open your subscription, and select cancel. It takes a few seconds.
- Email us at hello@switchoffline.co and we will cancel it for you.
We will confirm the cancellation by email. If you do not get a confirmation, assume it has not gone through and contact us.
When cancellation takes effect
Cancelling stops all future payments and future orders.
It does not undo an order that has already been charged. If your renewal payment has already been taken, that order will still be dispatched and you will still be charged for it. If you have just been charged and want that order stopped, email us straight away and we will try, though once it has left the warehouse we cannot recall it.
To be safe, cancel before your next billing date rather than on it.
Pausing, skipping and changing
You do not have to cancel to slow things down. From your account you can:
- Skip your next order.
- Pause the subscription and restart it later.
- Change how often it is delivered.
- Change your delivery address or payment method.
- Move between plans.
Any change made before your next billing date applies from that order onwards.
Discounts
Subscription pricing applies for as long as your subscription stays active. If you cancel and sign up again later, the discount you had may no longer be available, and the plans and prices on offer at that time will apply.
If we change the price
If we change the price of your plan, we will tell you in advance by email before the new price is charged, so you can cancel if you do not want to continue. Continuing after that means you accept the new price.
Failed payments
If a payment fails, we will try again over the following few days and email you so you can update your card. If it still fails, we will pause or cancel your subscription. We are not able to dispatch an order until payment clears.
Your right to cancel under consumer law
Separately from the above, you have 14 days from receiving any order to cancel it for any reason under the Consumer Contracts Regulations. Because our pouches are sealed food supplements, they must be returned unopened with the seal intact for that right to apply. Full detail is in our Refund and Returns Policy, along with our first-order money-back guarantee.
Nothing on this page affects your statutory rights.
Contact
Offline Labs Ltd 124-128 City Road, London, England, EC1V 2NX, United Kingdom hello@switchoffline.co